Your Desired Partner



Answers to various questions


What will happen if you do not close the deal during the expiration of the contract

We do not deliver futures goods, so if a contract has expired and you still have open positions on it, our trade desk immediately sells these contracts on the spot market. In this case, however, you will have to pay an additional commission of $ 25 for manual liquidation of the position and $ 100 in sales tax.

Depending on the spread between the futures and spot markets, as a result of such a transaction, you will receive either profit or loss, but we strongly recommend refraining from this type of trading and taking into account the working and trading hours of futures and close all transactions before the expiration of the contract.

What to do if your computer crashes or there is an unexpected power outage

You can log into the platform from your mobile phone and manage your positions.

If you don't have a mobile phone, immediately contact your personal broker, or call the trade desk directly to close a position or control it. All contacts of our brokers and the desk are indicated on the contact us page.

The second solution to this problem is to have an additional computer, laptop or tablet with a battery, and install one of our platforms on it, from which you can continue trading if the electrical network stops working.

I trade on TradingView. What to do if the platform breaks or glitches, how can I access my trades?

For this case, there is a convenient free online web platform CQG Trader. Just follow the link from the CQG WebTrader page and continue trading through it.

Another option for solving this problem - you can order an additional platform from us, for example the free MultiCharts or any other, and use two platforms at once (you can use one computer, you can use different ones). To do this, you only need a second login to your account. It costs $ 10 per month.

What to do if your connection does not work on weekends and quotes from AmerClear / CQG / Rithmic are standing still or not loading?

Many quote providers, such as CQG, Rithmic, TT and CTS data feeds, may shut down their servers on weekends - outside of the stock exchange hours - for maintenance and possible repairs.

If you cannot connect to the beginning of the session on Monday, please contact us.

Residents of which countries will not be able to open an account with AmerClear?

AmerClear will not be able to open accounts for residents of the following countries until further notice.

This list was compiled by the Compliance Service on the basis of information indicating that the risk of accepting new clients from the following countries is too high. The list of countries consists of the following: FATF list and their recommendations, US Treasury sanctions posted on the US Treasury website, the US Department of State website, as well as various news sources and opinions of numerous experts were taken into account by the Control Service in compiling this list.

The Control Department reserves the right to update, modify or edit this list at its sole discretion.

Afghanistan, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Bolivia, Cambodia, Cape Verde, Central African Republic, Comoros, Cuba, Djibouti, Ecuador, Gaza Strip, Guinea, Kenya, Liberia, Mozambique, Namibia, Niger, Nigeria, Paraguay, Pakistan, Palestine, Panama, Rwanda, Uganda, West Bank, Yemen, Venezuela, Democratic Republic of Congo, Cote d'Ivoire (Ivory Coast), Eritrea, Ethiopia, Ghana, Gabon, Gambia, Guinea-Bissau, Iran, Iraq, Lao PDR, Lesotho, Libya, Myanmar (Burma), Madagascar, Malawi, Mali, Mauritania, North Korea (DPRK), Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Sudan, Sudan, Swaziland, Syria, Togo, Tanzania, Vanuatu, Zimbabwe. AmerClear also does not open accounts for Crimean residents.

AmerClear opens accounts for clients from the following countries with additional account opening procedures:

Belarus, Belize, Cameroon, Chad, Ecuador, Eritrea, Guyana, Lebanon, Malta, Russia, Sri Lanka, Albania, Botswana, Bulgaria, Croatia, Egypt, Mauritius, Montenegro, Romania, Serbia, Trinidad and Tobago, Tunisia , Ukraine.


What are OCO orders

An OCO feature is actually 2 different orders on the exchange - Stop Order & AmerClear; Limit Order. The OCO functionality to Cancel the other Order when one side is filled is an off-exchange function handled / generated by the trading platform. There is no official OCO order type with any exchange.

How does this affect or generate required margin?

Margin requirements are based off orders that will generate a new position. For exAmerClearle, in order to buy / sell 1 contract of the ES the day trade margin is $ 400. The account balance must be equal or greater than $ 400 for an order to buy / sell 1 contract of the ES to be accepted.

Describe in more detail how the commission for transactions is formed

If customer attempts to place an OCO on with this position it will be rejected because the 2 orders - sell limit and sell stop - is not only an offsetting order, it also could generate a new short position.

1 long / buy position = 1 short / sell (stop or Limit) order = Net Zero

OCO = 1 long / buy position = 1 short / sell stop order & AmerClear; 1 short / sell limit order = Net 1 short / sell order

In case of problems

If you have any other questions, please contact your broker, who is ready to provide you with prompt support.